Privacy Policy

FRA Wizard Limited (“the Company”) is fully committed to upholding strong privacy protections for its users. Our Privacy Policy (“Privacy Policy”) aims to provide you with a clear understanding of how we collect, utilize, and safeguard the information you provide. It also assists you in making informed decisions when using our service.

In this agreement, “Site” refers to the Company’s website. At the same time, “Service” pertains to the Company’s services accessible through the Site, which enables users to review our services and make inquiries.

The pronouns “we,” “us,” and “our” refer to the Company, whereas “you” refers to you as a user of our site or service.

By accessing our site or service, you signify your acceptance of our privacy policy and terms of use. As this privacy policy describes, you also consent to the collection, storage, use, and disclosure of your personal information.

INFORMATION WE COLLECT

The Company collects “Non-Personal Information” and “Personal Information” falling within the categories described below.

Usage Data

We process information about your use of our website and services (“usage data”). This usage data may include the following:

  1. Browser types and versions used.
  2. Operating system used by the accessing system.
  3. The website from which an accessing system reaches our website (referrers).
  4. Sub-websites.
  5. Date and time (timestamp) of access to the Internet site.
  6. Internet protocol address (IP address).
  7. Internet service provider (ISP) of the accessing system.
  8. Geographical location of the user.
  9. Page views and site navigation paths.
  10. Patterns of users’ service usage regarding timing and frequency.
  11. Any other similar data and information may be used during attacks on our information technology systems.

The usage data is collected to:

  1. Deliver the content of our website accurately.
  2. Optimize the content of our website and advertisements.
  3. Ensure the long-term viability of our information technology systems and website technology.
  4. Provide law enforcement authorities with the necessary information for criminal prosecution during a cyber-attack.

To process this information, we have obtained the user’s consent.

Notification Data

We may process the information you provide us when subscribing to our email notifications and newsletters (“notification data”). To receive our newsletter, the user must:

  1. Possess a valid email address.
  2. Register for the newsletter.

We send a confirmation email to the registered email address for legal reasons. The purpose of this confirmation email is to verify whether the owner of the email address is authorized to receive the newsletter.

When registering for the newsletter, we also store the IP address of the user’s computer system, as assigned by the Internet service provider (ISP), along with the date and time of registration. Collecting this data helps us legally protect the Company by identifying potential misuse of a user’s email address in the future. The personal information collected during the newsletter registration will solely be used to send our newsletter.

Users may terminate their subscription to the newsletter at any time. The consent to store personal data given before the newsletter’s shipping can also be revoked at any time. Each newsletter contains a corresponding link for unsubscribing.

Enquiry Data, Correspondence Data, and Customer Relationship Data

We may process information in any enquiry you submit regarding our services and products (“enquiry data”). When a user contacts us via email or a contact form, the personal information provided is automatically stored.

The personal information may include:

  1. User’s name and contact information.
  2. User’s employer’s name.
  3. User’s job title.
  4. Metadata associated with the communication.
  5. Information is exchanged in communications between the user and the Company. The voluntary personal data transmitted by a user to the Company is stored to process or contact the user, manage customer relationships, maintain communication records, and promote our products and services to customers.

HOW WE USE AND SHARE INFORMATION

Personal Information

Unless otherwise stated in this Privacy Policy, we do not sell, trade, rent, or share your Personal Information with third parties for marketing purposes without your consent. We may share personal information with vendors who perform services for the Company, such as servers for our email communications. These vendors can access users’ email addresses solely for sending emails on our behalf. They handle your personal information according to our privacy policy and instructions.

In general, the personal information you provide facilitates communication with you. For instance, we use personal information to respond to user inquiries, gather feedback, provide technical support, and inform users about promotional offers.

Non-Personal Information

Non-personal information is used to improve our service and enhance the user experience. It helps us analyze usage patterns and track trends on the Site. This Privacy Policy does not limit our use or disclosure of non-personal information in any way. We reserve the right to share such information with partners, advertisers, and other third parties at our discretion.

LEGAL BASIS FOR PROCESSING PERSONAL DATA

The Company may process your personal information as outlined in this Privacy Policy when necessary for establishing, exercising, or defending legal claims, whether in court proceedings or administrative procedures. The legal basis for this processing is the protection and assertion of our legal rights and the rights of our users and others.

We may also process your personal information as outlined in this Privacy Policy when necessary for obtaining or maintaining insurance coverage, managing risks, fulfilling tax obligations, or obtaining professional advice. The legal basis for this processing is the legitimate protection of our business against risks.

RETENTION AND DELETION OF PERSONAL INFORMATION

The personal information we process for any purpose will not be retained longer than necessary for the expressed purpose. We will keep your personal data as follows:

  • The user’s contact information, name, company/employer name, and job title, as well as information contained in communications between the user and the Company, will be retained for a minimum period of 30 days and a maximum of 5 years.

In cases where it is not possible to determine in advance the specific retention periods for personal information, we will determine the retention period based on the following criteria:

  • The retention period for contact information.
  • The retention period for billing details.
  • The retention period for the information contained in communications between the user and the Company is based on business terms and contract length.

YOUR DATA PROTECTION RIGHTS (GDPR and UK GDPR)

If you are a resident of the EEA or the UK, you have the following data protection rights:

  • You can access, correct, update, or request the deletion of your personal information anytime by contacting us.
  • You can object to processing your personal information, request the restriction of processing, or request the portability of your data.
  • You have the right to opt out of receiving marketing communications from us at any time. You can exercise this right by clicking the “unsubscribe” or “opt-out” link in our marketing emails. To opt out of other forms of marketing, please contact us.
  • If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. However, the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  • You have the right to lodge a complaint with a data protection authority regarding collecting and using your personal information. For more information, please contact your local data protection authority.

We respond to all requests from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

LINKS TO OTHER WEBSITES

As part of our service, we may provide links to other websites or applications for compatibility. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through our Site and Service. Therefore, it does not apply to the use of third-party websites accessed through links on our site or service. If you access or use the Service through another website or application, the privacy policy of that website or application will govern your access and use. We encourage you to read the privacy statements of other websites before using them.

UPDATES

We may update this Privacy Policy periodically by publishing a new version on our website. Please check this page occasionally to ensure you are satisfied with any changes. In the event of significant changes, we may notify you by email or place a prominent notice on our site. Such significant changes will take effect 30 days after the notification. Non-material changes or clarifications will be effective immediately. You must periodically review the site and this privacy page for any updates.

CONTACT US

This website is owned and operated by FRA Wizard Limited.

If you have any questions regarding this Privacy Policy or the practices of this site, please contact us at admin@frawizard.co.uk

Last Updated: This Privacy Policy was last updated on May 12th, 2023.